Returns & Exchanges

At The Panel Company, we want you to be completely satisfied with your home renovation project. If your wall panels or flooring aren't quite right, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back and receive your return authorization.

2

Pack Your Items

Carefully repack the panels in their original protective packaging to prevent damage during transit, ensuring all trims and accessories are included.

3

Ship the Package

Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point, or schedule a collection for larger palletized orders.

4

Receive Your Refund

Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing